FAQ’s
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FAQ's
Frequently Asked Questions
Conditions still apply. For more detailed information, it’s always a good idea to review the full terms and conditions provided by Encore Auctions. Happy bidding and may the auction odds be ever in your favor!
To join in on the auction fun, you gotta register first. We need some personal information to confirm your identity and make sure you're eligible to bid. Oh, and credit card details are required too—no, we won't go on a shopping spree with it. All bidders must be of legal age, no kiddos allowed.
Sharing is caring, but not when it comes to your auction account. It's your responsibility, and yours alone. No sharing allowed. We don't want to see your grandma accidentally bidding on a rare vintage guitar.
During the auction, keep an eye on your bids like a hawk. You can track their status within your hibid account. It's like having your own personal bid command center. Exciting, right?
Uh-oh, did you get a bit too trigger-happy with the bidding button? Once a bid is placed, we can't cancel it. So, make sure you double-check those digits before confirming. It's like a tattoo, it's there for good.
Here's where things get interesting! The soft close feature is like our secret weapon to ensure a fair and transparent bidding process. It extends the closing time of an item if a bid is placed within the final minutes of the auction. It's like a bidding dance, but with a twist.
Ah, the soft close feature is like a superhero, fighting against last-minute bidding, also known as "sniping." It gives other bidders a chance to respond to the latest bid. If a bid is placed within the final minutes of the auction, the closing time of the item is extended by a few more minutes. It's like adding extra time to the clock in a basketball game. It's all about fairness and keeping the bidding exciting.
We'd love to have a team of strongmen to help you load your items, but unfortunately, we don't provide loading assistance. If you need a helping hand, bring along your own crew of muscles. The more, the merrier.
When you win an item in the auction, you'll be charged a Buyer's Premium of 16%.
Yep, there's a small $1.50 handling fee that we throw in there. It helps cover the administrative costs of running the auction smoothly.
PLEASE NOTE: For auction ending on or after October 1st, 2023, the handling fee will be $1.50 per item
Nope, HST (Harmonized Sales Tax) is not included in the fees. We like to keep things transparent and separate
That little handling fee we mentioned earlier? It's there to cover the behind-the-scenes magic that happens to process and manage all your auction transactions. Think of it as the fee for our secret auction ninja moves.
You gotta settle up and pay for your auction treasures by 2 pm the day following the auction. Promptness is appreciated!
We're pretty flexible. You can pay with a credit card, e-transfer, debit, cash, or use some other specified payment methods. We're all about making it easy for you.
Oh, you'll get that fancy payment receipt by 10 am the day after the auction. It'll be like a trophy for your successful bidding skills. We'll send you a copy of the receipt generated after we process your credit card payment.
If you forget to provide an alternate payment method by the specified time, no worries. We'll just charge the good ol' credit card you have on file for the total amount of the invoice. Easy peasy!
You've got 3 whole days, my friend. From the moment the auction closes, you have that precious window of time to pick up your goodies.
Oh no, don't let your treasures feel abandoned! If you fail to pick up your items within the specified time, we'll have to consider them abandoned. And that means no refunds. The consignor has already been paid, you see. Plus, we might have to charge your credit card for the expenses of removing, transporting, and disposing of the item. Let's avoid that, shall we?
We're here to serve you from Monday, Wednesday and Friday, 9:30 am to 5 pm, and on Tuesday and Thursday from 11:30am to 5pm. We need some rest on the weekends to dream about all the cool items in our next auction.
The pick-up spot is 23 Buchanan Court, London, ON. It's our little treasure trove.
Oh no, we don't want you to be disappointed! If you receive an item that differs from the description, report it within 14 days from the auction date. We'll investigate and work it out.
We wish we could accept returns for items with missing parts or signs of usage, but unfortunately, we can't. They're like those jigsaw puzzles with missing pieces—once they're opened, they can't go back.
You've got 14 calendar days from the auction date to report any discrepancies. We need time to put on our detective hats and solve the case. (Please note that weekends and holidays count towards the ten days)
We're sorry, but there are no exceptions to the return policy. Once that four-day timeframe has passed, returns can't be accepted. The consignor deserves to be paid for the goods sold, you know?
Picture this: live photos are our primary source of truth for resolving discrepancies between item descriptions and pictures. If live images aren't available, we turn to the item description and stock photo, in that order. We're like Sherlock Holmes, solving the mystery of accurate item representation.
Sorry, no warranties or guarantees here. All items are sold "as is, where is" without any warranty or guarantee. We do our best to provide accurate descriptions and photos, but neither the Auctioneer nor the consignor can make any promises. It's like a surprise adventure—you never know what you'll get. So, make sure to review item descriptions, photos, and any available information before diving into the bidding frenzy.
No, we don't inspect returned merchandise items before the auction. They're sold as is, without any warranty or guarantee. It's like a surprise bag, but without the surprise. We trust your judgment.