Shipping & delivery
You win it.
Let’s get it home.
Great finds deserve a way home. We partner with pkgPlace so you can arrange delivery of your Encore auction purchases.
Request with pkgPlace within 3 days of auction closing.
Book directly with pkgPlace, our independent delivery partner. Auction purchases and delivery are paid separately.
From a winning bid to your door.
Request your delivery
Within 3 days.
Contact pkgPlace within three days of your auction closing. Selecting shipping at registration does not book a delivery.
Pay your Encore invoice
Tuesday. 9 AM ET.
Shipping orders must be paid to Encore by 9:00 AM Eastern Time on the Tuesday following the auction. Pay pkgPlace’s delivery invoice separately.
From auction to your doorstep
Your finds, on their way.
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Win your items.
Keep your Encore invoice and lot details handy.
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Book with pkgPlace.
Request delivery in their portal within three days of the auction closing.
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Pay both invoices.
Pay Encore for your items and pkgPlace for delivery. Purchases must be paid in full before release.
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Follow your delivery.
Check your pkgPlace account or contact their team for delivery updates.
Meet our delivery partner
They take it from here.
pkgPlace collects auction purchases and coordinates delivery. Their team can help with service areas, item eligibility, pricing and your delivery request.
Have something oversized or fragile? Check with pkgPlace before booking. Delivery options and timing depend on your items and destination.
Before you book
A few details that matter.
Ask pkgPlace for your quote.
Costs depend on size, weight, destination, packaging and handling. Encore cannot quote delivery in advance. Shipping and return-shipping costs are paid by the customer.
Two invoices. Two payments.
Encore does not charge your card at auction close. Shipping invoices unpaid by Tuesday at 9:00 AM will be charged to the card on file, including the 2.4% credit card processing fee.
Keep your order moving.
If pkgPlace’s shipping fees are not paid within their required timeframe, the order defaults to pickup. A shipping request does not extend Encore’s five-calendar-day collection window. Unshipped or uncollected orders are subject to our Terms & Conditions .
Delivery questions go to pkgPlace.
Encore is not responsible for loss, delay or damage after items are released to pkgPlace. Contact their team for delivery concerns and review their delivery FAQs and coverage terms.
Shipping & Delivery — full terms
5. Shipping & Delivery
Encore Auctions does not offer shipping services directly. All delivery must be arranged by the buyer through our third-party shipping partner, pkgPlace.
Selecting "shipping" during auction registration does not initiate shipping. Buyers are responsible for contacting pkgPlace directly to arrange delivery.
Items will not be released to pkgPlace until full payment is received. Shipping costs are paid separately and directly to pkgPlace.
To allow for processing and dispatch:
Shipping invoices must be paid in full by 9:00 AM on the Tuesday following the auction.
If payment has not been received by that time, Encore Auctions will automatically charge the card on file, including the 2.4% credit card processing fee.
Encore Auctions is not responsible for any loss, delay, or damage once items have been released to pkgPlace.
The right team, right here
Who can help?
Include your invoice number, lot numbers and pkgPlace order number, if available, so the team can find your order.
Delivery support
For delivery requests, quotes, delivery charges, order updates and shipping concerns.
coffee@pkgplace.com 1-866-999-1110Auction support
For your Encore invoice, auction payment, lot questions or return authorization.
support@encoreauctions.ca
Customer service: Tuesday–Saturday
10:00 AM–6:00 PM Eastern Time
Make a plan for your next find.
Already won? Contact pkgPlace within three days of your auction closing.
Photo: Mizuno K / Pexels. Partner artwork and guide: pkgPlace.