Questions? Start here.

Open Encore’s current auctions on HiBid, create or sign in to your account, then register using your own credit card. Bidders must be of legal age and live in Canada.

Keep your login private; all account activity is your responsibility. Track your bids under Bids → Current Bids.

No. Bids are final and cannot be cancelled or withdrawn. Double-check the item, bid amount and quantity before confirming.

That’s the soft close: a bid in the final 60 seconds extends closing by two minutes. It repeats until no bids arrive during the final minute. Follow your lot’s HiBid countdown.

Your bid is multiplied by the quantity. A $10 bid on a lot of four = $40, before fees and taxes. Check the lot’s quantity before bidding.

• 16% buyer’s premium
• HST, added separately
• $1.50 per item handling fee
• 2.4% processing fee when paying by credit card

Plan for the total before you bid.

• Pickup orders: Friday at 9:00 AM Eastern after auction close.
• Shipping orders: Tuesday at 9:00 AM Eastern after auction close.

You arrange payment; your card is not charged at auction close. If you miss the applicable deadline, Encore is authorized to charge your card on file, including the 2.4% processing fee. See the full payment terms.

Pay by Visa or Mastercard (2.4% fee), e-transfer to finance@encoreauctions.ca (auto-deposit), or debit or cash in person during pickup hours.

Follow your invoice instructions. Payments by phone are not accepted.

23 Buchanan Court, London, Ontario. Pickup appointments are required; follow the instructions with your order.

• Tuesday: 12:00 PM–6:00 PM
• Wednesday–Saturday: 10:00 AM–6:00 PM
• Sunday–Monday: closed

Customer service closes for lunch 1:30 PM–2:00 PM daily. All times Eastern. Check current hours before visiting.

Collect within five calendar days of auction close, or four calendar days during statutory-holiday weeks. Closed days count. Check your invoice and auction notices for your deadline.

Under the standard five-day rule, items left after 6:00 PM on day five are subject to disposal without refund or credit. Read the Pickup & Disposal Policy.

Bring your paid invoice, a suitable vehicle and help for heavy items. Photo ID and card verification may be requested.

Encore does not provide loading assistance. Keep original packaging and lot stickers intact; removing packaging for transport voids return eligibility.

Request delivery directly with pkgPlace, our independent delivery partner, within three days of auction close. Selecting shipping at registration does not book delivery.

Pay Encore for your purchases and pkgPlace separately for delivery. Booking shipping does not extend your collection deadline.

See how shipping works or ask pkgPlace about quotes and delivery.

No. Lots include returns, open-box, overstock and liquidation goods. Unless explicitly listed as “Tested Working” or “New,” items are uninspected, untested and as-is.

Read the listing carefully. Photos of the actual lot take precedence over supplier-manifest titles. See the condition and final-sale terms.

Yes—use our testing stations during pickup to inspect and test before leaving.

For TVs, monitors and large displays, accept the offered test. Refusing it voids coverage for physical damage and cosmetic issues under the Return Policy.

Contact customer service with your invoice number, lot number and issue before bringing anything back.

Requests must be submitted during posted hours within 14 calendar days of auction close. Eligible items must also be returned within that window, with original packaging, contents and lot sticker. A completed return authorization form and manager approval are required.

Eligibility is limited by the Return Policy and final-sale terms. Wrong or missing lots at pickup follow the separate Fulfillment Errors terms.

“Unable to Test” means the item may not work; non-functionality alone is not refundable. Physical-condition misrepresentation is reviewed separately.

Missing generic hardware or manuals, buyer’s remorse and condition-grade disagreements are excluded. Check all conditions and exclusions in the Return Policy.