RETURN POLICY: 

For a detailed breakdown of our return policy, please see our return policy by clicking here.

By registering to bid with Encore Auctions, you agree to the following Terms & Conditions, which govern participation in our auctions and the purchase, payment, pickup, and shipping of items.

1. Fees & Charges

All successful bids are subject to the following fees:

A 16% Buyer’s Premium

Harmonized Sales Tax (HST)

A $1.50 handling fee per item

A 2.4% credit card processing fee (only applicable when paying by credit card)

These charges are non-negotiable and apply to all purchases.

2. Payment Terms

Full payment is due by 9:00 AM Eastern Time on the Friday following the close of each auction.

Encore Auctions does not automatically charge the credit card on file at auction close. Buyers are responsible for initiating payment.

Accepted payment methods include:

Credit card (2.4% processing fee applies)

E-transfer to finance@encoreauctions.ca (auto-deposit enabled)

Debit or cash in person during pickup hours

If payment is not received by the deadline, you authorize us to charge the credit card on file for the full invoice amount, plus the 2.4% processing fee.

Invoices left unpaid beyond the pickup deadline will incur a restocking fee equal to the buyer’s premium plus seller’s commission, and may result in account suspension or referral to a collections agency.

Encore Auctions does not accept payment by phone under any circumstances due to past fraudulent activity.

Any fraudulent credit card chargebacks will result in immediate account suspension. Additionally, the full outstanding amount, plus a handling charge of $100, will be forwarded to a collections agency, which may negatively impact your credit score.

3. Pickup & Disposal Policy

All items must be picked up within five (5) calendar days of the auction closing date at:

23 Buchanan Court, London, Ontario

Invoice Required: Customers must present a paid invoice to collect their items.

Onsite Testing: Testing stations are available onsite for customers to inspect and test their items prior to leaving.

5-Day Disposal Rule: Due to warehouse space constraints and consignment contracts with our supply vendors, all purchases must be collected within five (5) calendar days. Items not collected by 6:00 PM on the 5th calendar day will be discarded, recycled, or disposed of at management’s discretion without refund or credit.

No Loading Assistance: Encore Auctions does not provide assistance with loading. Please bring help for heavy items.

4. Pickup & Customer Service Hours

Monday: Closed

Tuesday to Saturday: 10:00 AM – 6:00 PM

5. Shipping & Delivery

Encore Auctions does not offer shipping services directly. All delivery must be arranged by the buyer through our third-party shipping partner, pkgPlace.

Selecting “shipping” during auction registration does not initiate shipping. Buyers are responsible for contacting pkgPlace directly to arrange delivery.

Items will not be released to pkgPlace until full payment is received. Shipping costs are paid separately and directly to pkgPlace.

To allow for processing and dispatch:

Shipping invoices must be paid in full by 9:00 AM on the Tuesday following the auction.

If payment has not been received by that time, Encore Auctions will automatically charge the card on file, including the 2.4% credit card processing fee.

Encore Auctions is not responsible for any loss, delay, or damage once items have been released to pkgPlace.

6. Item Condition, Listing Photos & Final Sale Policy

All lots offered by Encore Auctions consist of uninspected customer returns, open-box items, overstock, and liquidation merchandise. Unless explicitly stated in writing as “Tested Working” or “New,” all items are sold strictly as UNINSPECTED, UNTESTED, and AS-IS.

Final Sale / No Returns: Condition, functionality, completeness, and original accessories are completely unknown prior to bidding. By placing a bid, the buyer accepts full risk that the item may be non-functional, damaged, or missing parts. All sales are final. No refunds, returns, or credits will be issued based on item condition, grade, or functionality once the item is removed from the premises.

Listing Titles & Photos: Item titles are derived from third-party supplier manifests for reference only. Encore Auctions provides individual lot photographs of the physical item offered. Bidders acknowledge that lot photographs take precedence over manifest titles and represent the exact physical goods up for bid.

Onsite Testing: Testing stations are available at our facility during pickup hours so buyers can inspect and test their items before leaving.

Fulfillment Errors: In the event that the wrong lot is provided at pickup, or an item is misplaced/missing entirely prior to collection, a full refund will be issued to the original form of payment. If you paid via e-transfer or a cash payment over $500, a cheque will be issued and mailed to your home within 15 calendar days.

7. Bidding & Registration Rules

All bids are final and binding. Bids cannot be canceled or withdrawn once placed.

Encore Auctions uses a soft close system: any bid placed within the final 60 seconds of an auction will extend the closing time by two (2) minutes. This process repeats until no further bids are placed during the final minute.

When bidding on lots with a quantity greater than one, multiples apply. For example, a $10 bid on a lot of 4 will result in a total purchase of $40, plus fees and taxes.

8. Account Use & Security

All bidders must register using their own credit card. Accounts created using another person’s card will be deactivated.

Bidders are solely responsible for all activity under their accounts. Purchases made by family members, employees, or others using your account will be treated as your responsibility. No exceptions.

Encore Auctions may require photo ID and credit card verification at pickup to prevent fraud.

9. Liability & Parking Lot Disclaimer

Encore Auctions is not liable for injuries, theft, or property damage occurring on the premises, including in the parking lot at 23 Buchanan Court. By visiting the property, you assume all associated risks.

Leaving garbage, packaging, or skids in the parking lot is strictly prohibited. Customers who leave materials behind will be billed a minimum of $10 per package and $100 per skid for cleanup. Repeat violations may result in account suspension.

10. Jurisdiction

These Terms & Conditions are governed by the laws of the Province of Ontario. By participating in any Encore Auctions event, you agree to submit to the exclusive jurisdiction of the Ontario courts for any legal matters.